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JANUARY 2024 | Volume 40 | Number 1 | AKBIZMAG.COM

Contents

Features

Banking on Branches
A renewed focus on physical locations and financial services

By Tracy Barbour

Certificate of Need
Extra hurdles for expanding healthcare services

By Sarah Reynolds Westin

Cybersecurity Demands Unwavering Attention and Proactive Effort
Basic guidelines for passwords, multilayered defense, and awareness training

By Joshua Rabe

Coding Kitchen
Flyntlok’s recipe for dealer management and customer relationship software

By Tracy Barbour

Flush with Cash
Village sanitation goal closer, thanks to federal infrastructure funds

By Terri Marshall

Flying Less Than Solo
UAF ACUASI piloting a drone economy

By Vanessa Orr
Eyal Saiet

Banking on Branches
A renewed focus on physical locations and financial services

By Tracy Barbour

Certificate of Need
Extra hurdles for expanding healthcare services

By Sarah Reynolds Westin

Cybersecurity Demands Unwavering Attention and Proactive Effort
Basic guidelines for passwords, multilayered defense, and awareness training

By Joshua Rabe

Coding Kitchen
Flyntlok’s recipe for dealer management and customer relationship software

By Tracy Barbour

Flush with Cash
Village sanitation goal closer, thanks to federal infrastructure funds

By Terri Marshall
view from a boat with the stern toward a large glacial mass of land with, a drone hovers beside the boat

Flying Less Than Solo
UAF ACUASI piloting a drone economy

By Vanessa Orr
Eyal Saiet

About The Cover

Meet Alia (top), Captain (center), and Jackson (bottom), three of Alaska’s extraordinary youth. Alia is a guest author in this issue, and all three of these students participate in Junior Achievement (JA) of Alaska, a nonprofit that educates Alaska’s youth about finance, free markets, and business. JA of Alaska’s goal is to elevate all students to financial and workplace success, but the organization recognizes that how they climb there is up to each student. Thus, its focus is not on line-item “what-to-do” lists but instead on providing the knowledge and tools young Alaskans need to accomplish a range of worthy goals. Alaska’s youth are being prepared to seize success—today’s leaders need to make sure the opportunities are there for them to do so.
Location provided by Fairview Recreation Center
Cover design by Patricia Morales
Cover photo by Kerry Tasker
Special Section: Junior Achievement
Special Section: Industrial Support Services
Alaska Business (ISSN 8756-4092) is published monthly by Alaska Business Publishing Co., Inc. 501 W. Northern Lights Boulevard, Suite 100, Anchorage, Alaska 99503-2577; Telephone: (907) 276-4373. © 2024 Alaska Business Publishing Co. All rights reserved. No part of this publication may be reproduced without written permission from the publisher. Alaska Business accepts no responsibility for unsolicited materials; they will not be returned unless accompanied by a stamped, self addressed envelope. One-year subscription is $39.95 and includes twelve issues (print + digital) and the annual Power List. Single issues of the Power List are $15 each. Single issues of Alaska Business are $4.99 each; $5.99 for the August & October issues. Send subscription orders and address changes to circulation@akbizmag.com. To order back issues ($9.99 each including postage) visit simplecirc.com/back_issues/alaska-business.
49 Years Serving the 49th State
This year, TOTE Maritime Alaska celebrates 49 years in the 49th State! TOTE is proud to have served Alaska since 1975, connecting communities with dedicated, reliable service from Tacoma, WA to Anchorage, Alaska. With our “built for Alaska” vessels and roll-on/roll-off operations, our service and operations were designed to meet the unique needs of the customers and communities of Alaska. Join us in commemorating nearly half a century of excellence in shipping to the Last Frontier.
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From the Editor

Alaska Business has been partnering with Junior Achievement (JA) of Alaska for many years, long before I joined the magazine’s editorial team. Our annual January special section featuring JA of Alaska coincides with the Alaska Business Hall of Fame banquet, which honors laureates who have demonstrated a lifelong commitment to building the Alaska business community. In addition to highlighting the new laureates (and the rare Denali Award winner, as is happening this year), the Alaska Business Hall of Fame banquet is JA of Alaska’s largest annual fundraiser, being held this year on January 25.

I enjoy approaching the new year through the lens of how the business community can help strengthen and support Alaska’s youth. It especially hit home this year. Our editorial team has heard one consistent message in 2023 across all industries: business owners and operators have been challenged with finding qualified workers. This concern is compounded by historic levels of federal funding for infrastructure, energy, telecommunications, and rural projects, all of which present awesome opportunities for the state but require a skilled workforce to plan, construct, and maintain. Even beyond those projects, retailers, healthcare service providers, and small businesses spanning all industries have reported to us at various times that finding the right people for the job is an obstacle.

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Volume 40, #1
Editorial
Managing Editor
Tasha Anderson
907-257-2907
tanderson@akbizmag.com
Editor/Staff Writer
Scott Rhode
srhode@akbizmag.com
Associate Editor
Rindi White
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Editorial Assistant
Emily Olsen
emily@akbizmag.com
PRODUCTION
Art Director
Monica Sterchi-Lowman
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Fulvia Caldei Lowe
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Web Manager
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SALES
VP Sales & Marketing
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Senior Account Manager
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BUSINESS
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Send address changes to
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FINANCE
Banking on Branches
A renewed focus on physical locations and financial services
By Tracy Barbour
Mt. McKinley Bank
T

echnology, competition, consolidation, regulation, and changing customer preferences have reduced the need for physical banking locations. The number of institutions covered by the Federal Deposit Insurance Corporation (FDIC) has been declining since 2010. Back then, there were more than 83,000 such branches; on March 31, 2023, the number was 77,000.

Today, however, banks throughout the country and in Alaska are reimagining and remodeling existing branches, reinvesting in their branch network, and implementing other strategies to improve the customer experience and competitive advantage.

Healthcare
YuriArcursPeopleimages | Envato
Certificate of Need
Extra hurdles for expanding healthcare services
By Sarah Reynolds Westin
M

ore patients than ever used the emergency room (ER) at Alaska Regional Hospital in 2022. The hospital counted 38,876 patients, an increase of more than 21 percent over the previous high in 2019. Each bed in the department cycled through 2,400 patients during the year, on average.

Other ERs in the city were busier: Alaska Native Medical Center handled 49,550 visits, and Providence Alaska Medical Center saw 58,024. By Alaska Regional’s calculations, Anchorage needs 101 ER beds to meet current demand, which is 17 shy of current capacity.

In response, Alaska Regional submitted an application last May for a Hospital-Satellite Emergency Department (HSED) in South Anchorage, to cover the other side of town. The application notes that Anchorage’s existing emergency medicine capacity is concentrated in a 2-mile radius.

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The Best Never Stop Improving.
Span Alaska understands the transportation challenges you face. That’s why we recently built the state’s most advanced service center in Anchorage. Then, we did the same in Fairbanks. Because we know yesterday’s solutions don’t always meet today’s conditions. We invest in change to provide our customers with the very best transportation options, the most modern technology, and truly exceptional service. And we always will.
To schedule a pickup or find the Span location nearest you, call 1-800-257-7726 or visit us at spanalaska.com.
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JUNIOR ACHIEVEMENT
Kerry Tasker
The True Value of Junior Achievement of Alaska
By Travis Frisk, JA of Alaska Board of Directors
B

uilding for success—whether in business, on a team, or day-to-day life—requires a solid foundation. And as Alaskans, we face unique challenges.

Startups without reserve capital, teams lacking proper practice habits, and personal goals without planning usually are short-lived. A personal goal nearly everyone shares is to become more financially secure throughout life. We all want to be able to live more comfortably as we age, even if we each have our own definition of what success looks like. It, too, requires a solid foundation.

Junior Achievement
2024 Alaska Business Hall of Fame Laureates
By Terri Marshall
I

n 1987, Junior Achievement (JA) of Alaska began the Alaska Business Hall of Fame to honor outstanding individuals who have made significant contributions to the Alaska business community. Selection for the Alaska Business Hall of Fame is based on support for Junior Achievement’s programs, demonstrated commitment to Alaska business, and direct impact toward furthering the success of business in Alaska.

Three laureates named for 2024 contributed to Alaska’s economy through their dedication and leadership, while a fourth honoree is being recognized with the prestigious Denali Award. While their paths differ, each offers words of wisdom to today’s young people and intriguing memories from their personal roads to success.

The induction ceremony is being held at the Marriott Anchorage Downtown on January 25, 2024. For tickets and more information visit alaskabusinesshalloffame.com.

NANA, Developing our most valuable resource
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focused on reducing businesses’ costs and risk.
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Turning the page
Junior Achievement
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Junior Achievement of Alaska
Volunteer and Educator of the Year
By Vanessa Orr
A

nnually, Junior Achievement (JA) of Alaska honors two exceptional individuals: a Volunteer of the Year and an Educator of the Year. JA’s work to prepare Alaska’s youth for the workforce and educate them about financial literacy wouldn’t be possible without support from local school districts and an amazing cohort of volunteers. While it takes many helping hands, this year JA of Alaska is celebrating Volunteer Stasia Straley and Educator Sidney Topf.

Junior Achievement
Kerry Tasker
Camping with Sharks
How JA helps me think about my future
By Alia Halat
W

hen I went to JA Biz Camp, I started thinking about my future for the first time. At camp, I learned that starting and running a business takes a lot of work, but with a good idea and hard work, even someone like me can start a business and make a difference in the world!

The camp counselors taught us everything we needed to know about starting a business. They told us to believe in ourselves, be creative, find a need, make a plan, and become experts in what we’re selling. We also learned about advertising and understanding our customers. At the end of the camp, we got to pitch our own business ideas to real business owners, who were called the “sharks.”

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Your space for any occasion
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Events | Concerts | Conferences | Conventions | Banquets | Meetings | Trade Shows | Weddings | In-house Catering | Equipment Technology

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ASM Global is the world’s leading producer of entertainment experiences. It is the global leader in venue and event strategy and management – delivering locally tailored solutions and cutting-edge technologies to achieve maximum results for venue owners. The company’s elite venue network spans five continents, with a portfolio of more than 350 of the world’s most prestigious arenas, stadiums, convention, and exhibition centers, and performing arts venues.
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Building Workforce Foundations
JA of Alaska’s pathways to purpose, literacy, and entrepreneurship
By Flora Teo
A

laska is not alone in the workforce shortage. The US economy continues to experience the after-effects of the COVID-19 pandemic and growing global tensions. In the workplace, The Great Resignation has put an even greater strain on employers who were struggling to find qualified workers before the pandemic. The pandemic also exacerbated the existing “skills gap” many industries were already facing. Countless trained and experienced Baby Boomers retired during the pandemic.

Though it remains to be seen how the pandemic impacts the careers and finances of Generation Z and [school-aged and younger] Generation Alpha, some things can be done now to help them better manage the transition from school to work to life beyond in the coming years. Junior Achievement (JA) can help young Alaskans become better prepared adults and build a foundation for Alaska’s workforce.

TELECOM & TECH
Cybersecurity Demands Unwavering Attention and Proactive Effort
Basic guidelines for passwords, multilayered defense, and awareness training
By Joshua Rabe
T

he cybersecurity landscape, much like our collective digital ecosystem, is ever evolving and changes daily. Staying on top of threats and best practices is daunting, but ensuring that your organization maintains adequate cybersecurity has regulatory, financial, and reputational implications.

There are many reasons you should consider updating your cybersecurity approach, financial risk being key among them. We are seeing an increase in requests from clients to update their cybersecurity framework to meet new insurance and compliance audit requirements. Concurrently, an investment in cybersecurity can be beneficial for reputational preservation. Each instance involves meeting strict guidelines meant to help protect your data and instill confidence that you are doing well on behalf of your clients and their sensitive information. While this may seem like an exorbitant amount of effort on the front end, robust information security means less headache and cost savings in the event of an incident or attack. In the worst scenario, an unprepared company might be locked out of company data for weeks or months or may never recover from a cyber-attack.

Material Flow and Conveyor Systems Inc.
Toll Free
877-868-3569
Phone
907-868-4725
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907-868-4726
SALE ON MANY PRODUCTS USED/SURPLUS RACKING, CONVEYORS, CONV. BELTING, SHELVING, PLASTIC BINS, LIFTS, CASTERS & MUCH MORE.
6112 Petersburg St.
Anchorage, AK 99507
Visit Our Website:
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SMALL BUSINESS
Flyntlok
Coding Kitchen
Flyntlok’s recipe for dealer management and customer relationship software
By Tracy Barbour
K

orn fritters used to draw diners to Sourdough Mining Company, on the banks of Campbell Creek near Midtown Anchorage, until the restaurant closed in 2016. The cost of renovating the building, under the same owner as the neighboring Peanut Farm, was prohibitive.

“I used to jog by it on the trail every day, and I watched it get more run down over time,” says Sean McLaughlin.

The CEO of Alaska Gear Company and the owner of Craig Taylor Equipment saw the potential to add the building to his business holdings. “My first company [in Boston] was housed in a repurposed factory, so I was familiar with this level of renovation,” McLaughlin says.

After two years of work, the space was ready in December for a new tenant—but it’s not a restaurant.

Industrial Support Services

Industrial Support Services

Graphics4u | Envato
I

mplied in the term “industrial support services” is a hierarchy: “industry” functions for its own sake, and “support” serves its needs. Industry depends on support to achieve its goals; support depends on industry for its purpose. To an Alaskan working at a desk or trudging through a blizzard in Deadhorse, where they stand in the hierarchy hardly makes a difference.

The distinction is real, though, in the three-sector model of economies. The primary sector encompasses oil and gas, mining, fishing, and agriculture—pulling raw resources out of nature. The secondary sector is manufacturing, including utilities and construction. Together, these are “industry” (which might be as small as a beachcomber crafting driftwood into a cribbage board).

Industrial Support Services
The Science of Support
The deep roots of research support contractors
By Scott Rhode
S

cientists huddle on the stoop of the Barrow Arctic Research Center (BARC) building while a polar bear lopes across the grassy tundra. They watch the animal with a mix of caution and curiosity, but not because polar bears are their job. Not all of them, anyway; scientists come to the BARC to study atmospheric chemistry, sea ice, or the seasonality of Arctic plants.

Polar bears are the job of the BARC support staff, who ride over the grass on snowmachines to encourage wildlife to keep its distance. Bear guarding is one service provided by UIC Science (UICS), which operates the BARC as a business line of Ukpeaġvik Iñupiat Corporation. The company also maintains the offices, labs, and computers inside the station and the environmental monitoring equipment outdoors.

Patricia Morales | Alaska Business
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“We help you keep what matters moving”

Automatic Lubrication System

The stress from production demands, labor shortages, and supply issues can be minimized by choosing an automatic lubrication system by Groeneveld-BEKA.
This will decrease unnecessary downtime and increase your bottom line.

Contact Us For A Free
Equipment Evaluation And Estimate

Now Located in Anchorage, AK
Contact Josh Gunderson @ 907-302-1791

166 E. Potter Dr. Unit 1 Anchorage, AK 99518

Local corporate partnership rate program! Long-term rate program all year round. Supporting conference/convention!
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Industrial Support Services
Online Plans Rooms
Building resources in virtual spaces
By Katie Pesznecker
Bubushonok | Adobe Stock
D

ecades ago, contractors seeking work opportunities would visit office spaces known as plans rooms—rooms packed with bid materials, blueprints, and other paperwork that they would sort through and photocopy or sit and do a take-off when a project with potential caught their attention.

Technology has transformed and elevated this concept in today’s construction world, but the spirit of plans rooms remains the same: these virtual, online platforms compile and organize upcoming projects in searchable, sortable, and sensible fashion, creating a platform where would-be bidders can browse work prospects. Two private plans rooms operate in Alaska today. The Plans Room and the Associated General Contractors (AGC) of Alaska’s Online Plans offer a full range of services for bid-seeking general contractors, builders, construction suppliers, and others.

Industrial Support Services
Commerical Cleaning
Let the experts do the dirty work
By Amy Newman
T

he commercial cleaning industry is a dirty business.

It’s also expanding, spurred on by—no surprise—the COVID-19 pandemic, which drove home the importance of cleanliness and hygiene to protect the health and well-being of employees and customers.

“It’s a really vital industry, and I think COVID really showed building owners and property managers how important a clean and well-maintained facility is,” says Cynthia Mockbee, COO of Janco Commercial Cleaning, a family-owned and -operated commercial cleaning company in Anchorage whose niche is medical facilities and Class A office buildings. “It’s like a make it or break it, not just for the professional image but preserving the value of their investment.”

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Industrial Support Services
Office Outsourcing
Third-party providers for business processes
By Rachael Kvapil
T

hough there are pros and cons in hiring a third-party provider to handle business processes, the sheer number of companies offering their expertise suggests that outsourcing is on trend. Technology, in part, has made outsourcing services like payroll and HR easier and more affordable. Likewise, third-party providers have expanded their services in these two areas, meaning business owners get more bang for their buck.

Airswift, an international provider with an office in Anchorage, has assisted employers mainly in technology and engineering sectors with workforce solutions for forty years. It started as a small computer-aided design company in 1979 and grew into a multifaceted consulting, management, and recruitment firm. Through a series of collaborations, mergers, private equity investors, and acquisitions, Air Energi and Swift Worldwide Resources officially merged into Airswift in 2016. Five years later, Airswift merged with its former competitor Competentia.

Alaska Native
Alaska Native Tribal Health Consortium
Flush with Cash
Village sanitation goal closer, thanks to federal infrastructure funds
By Terri Marshall
L

iving without running water and flushable toilets is a reality in many of Alaska’s remote communities, leading to increased health concerns for both children and adults. Fortunately, the Alaska Native Tribal Health Consortium (ANTHC) has received a grant from the Indian Health Service to build up sanitation infrastructure in these communities, and work is underway to kick off these much-needed projects.

ANTHC is a nonprofit tribal health organization with an ambitious vision statement: to make Alaska Native people the healthiest in the world. This vision serves as the guiding principle in all that ANTHC does.

“ANTHC was formed by an act of Congress through all of the regional tribal health organizations in the state coming together to create the only tribal health organization with a statewide focus,” says Shea Siegert, senior manager of external relations. “There are 229 federally recognized tribes in Alaska, and ANTHC’s board members represent all regions and tribes in the state.”

Unmatched Maritime Solutions
Where expertise meets excellence, ensuring your cargo sails smoothly through every Alaskan winter challenge.

Trust in Cook Inlet Tug & Barge.

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Education
Peter Houlihan
Flying Less Than Solo
UAF ACUASI piloting a drone economy
By Vanessa Orr
U

nmanned aircraft, often known as drones, have tremendous potential: scientific research, search and rescue, cargo delivery, and other applications. This technology can be used to save lives—especially in the 49th state, where general aviation accident rates are more than twice the national average.

Fortunately, the Alaska Center for Unmanned Aircraft System Integration (ACUASI) is one of the top drone research programs in the country. Located at UAF, the program is developing and testing drones for use in Alaska and across the United States.

“If you can make the technology work here, you can make it work anywhere,” says Catherine F. Cahill, director of ACUASI within the UAF Geophysical Institute. “Alaska is a tough environment in which to fly; there aren’t good communications, the flying distances are long, and the weather is extreme. When it comes to testing drones, we are the final exam.”

The Focused Manager
Aspirational Experiments
A framework for shooting to the stars
By Brian Walch
J

unior Achievement of Alaska is a nonprofit that helps young people expand their horizons and realize their potential. Its programs can spark imagination and ignite young people’s passion for business and entrepreneurship.

When I was 11 years old, I participated in Junior Achievement. In our cohort, someone took the idea of “igniting our passion” a little too literally.

At the start of the project, our mentors gave us several concepts to select from. There was a car emergency kit, custom greeting cards, and embossed matchbooks.

What do you think a bunch of kids selected? Matchbooks, of course!

Inside Alaska Business
Alaska International Business Center

World Trade Center Anchorage has promoted overseas commerce for, effectively, the entire state, so the nonprofit is leaning into that larger identity with a new name. President and CEO Greg Wolf announced a rebranding in November, becoming the Alaska International Business Center, styled akIBC. Wolf says the name “is a better representation of our statewide membership and operations.”

Alaska Gear Company

To describe the full range of outdoor living and recreation products it makes, Airframes Alaska changed its name to Alaska Gear Company. Airframes Alaska started as a licensed maker of Super Cub fuselages at Birchwood Airport. The company acquired the Reeve Air Motive parts dealer at Merrill Field, and other acquisitions brought Alaska Tent & Tarp and Northern Sled Works under the same roof. “Our new brand gives us a chance to build an even bigger Alaskan manufacturing company,” says CEO and majority owner Sean McLaughlin.

airframesalaska.com

Right Moves
Akiak Holdings
Patrick Crovo
Crovo
The tribal corporation for the Kuskokwim River village of Akiak created the new position of Chief Growth and Strategy Officer and appointed Patrick Crovo to the role. Working alongside Akiak Holdings CEO Kevin Hamer, Crovo facilitates collaboration with government to drive the company’s growth in digital enterprise services. Crovo was most recently president of a professional services firm and IT firm which was successfully acquired by private equity in 2020. He was responsible for operations management, strategic planning, and company growth. He holds a bachelor’s degree in information systems from University of Maryland, Baltimore and an MBA certificate in information technology from University of Maryland, University College (now University of Maryland Global Campus).

Alaska Trends

P

ositive work experiences stem from both employers and employees having their specific needs met. While honest communication and compromise can help an employer and employee who started at odds to find common, productive ground, it’s a huge boon for all parties to know the priorities of the other party from early in the hiring process.

But even before interviews are scheduled, employees and employers can find information on general workplace trends that can inform their expectations on topics ranging from management styles to workplace culture to information on how employers look for employees and how employees choose where to work, hopefully leading to better outcomes for all.

Specifically in Alaska, the Anchorage Economic Development Corporation, in cooperation with placement firm PeopleAK, aided this task with a pair of documents: the Employer Survey Report 2023 and the Millennial Workforce Report.

What book is currently on your nightstand?
Limitless: Upgrade Your Brain, Learn Anything Faster, and Unlock Your Exceptional Life by James Kwik.

What charity or cause are you passionate about?
Girl Scouts of Alaska… Supporting youth is really dear to my heart, so I spend a lot of time and effort and resources supporting youth organizations.

What’s the first thing you do when you get home after a long day at work?
Usually my children [age 8 and 4] are home, so the first thing I do is get hugs.

What vacation spot is on your bucket list?
Maldives.

If you could domesticate a wild animal, what animal would it be?
A fish species… Something small that can be contained in a small environment.

Maria Bourne in field with forest and mountain range in background
What book is currently on your nightstand?
Limitless: Upgrade Your Brain, Learn Anything Faster, and Unlock Your Exceptional Life by James Kwik.

What charity or cause are you passionate about?
Girl Scouts of Alaska… Supporting youth is really dear to my heart, so I spend a lot of time and effort and resources supporting youth organizations.

What’s the first thing you do when you get home after a long day at work?
Usually my children [age 8 and 4] are home, so the first thing I do is get hugs.

What vacation spot is on your bucket list?
Maldives.

If you could domesticate a wild animal, what animal would it be?
A fish species… Something small that can be contained in a small environment.

Photos by Monica Whitt

Off the Cuff

Maria Bourne
P

etropavlovsk-Kamchatsky in the Russian Far East is a lot like Alaska. “It’s a very similar lifestyle in terms of water, mountains, fishing, and outdoor activities,” says Maria Bourne of her hometown.

Bourne crossed the International Date Line to attend college in Alaska, where her sister had lived for a time. Her studies in accounting led to her becoming the chief financial officer at Denali Universal Services, an independent company owned by French conglomerate Sodexo (formerly a joint venture with Doyon, Limited and still located in the Alaska Native regional corporation’s South Anchorage building).

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Anchorage
907.522.6466
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The Rental Zone
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Delta Junction
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907.456.2000
Prudhoe Bay
907.659.2000
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907.335.5466
The largest and most diverse equipment fleet across Alaska. text
Anchorage
907.522.6466

The Rental Zone
907.474.2000

Delta Junction
907.895.9898

Fairbanks
907.456.2000

Prudhoe Bay
907.659.2000

Kenai
907.335.5466

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Alaska Business Corporate 100 Awardee 2023, Best of Alaska Business 2023, Top 49ers 2023

Thank You Alaska!

Thank you to our friends, neighbors, and valued customers for your ongoing support and partnership, and special thanks to each of our dedicated employees for their continued care, expertise, and ingenuity as we all work together to keep Alaska moving. We look forward to continuing to serve our communities by providing multi-modal transportation and logistics solutions across the entire state!

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Thanks for reading our January 2024 issue!