onsumers are frequently bombarded with the idea that “bigger is better.” But does being largest always equate to being best? Contractors in Alaska come in all shapes and sizes. And while the large name firms offer great benefits to customers, there are also advantages to selecting a smaller firm.
“Most of my marketing is referral,” Myers says. Working with a condominium association management company and acting as its “go-to” contractor provides Blueprint North with ongoing work. The company has also partnered with The Home Depot; team members there recommend Blueprint North to customers looking for help with their home improvement projects. Myers is happy to oblige. These two referral streams alone keep Myers and his team busy in all seasons.
Myers says the size of his company has its benefits. “I’m able to respond easier and quicker [to requests] since I don’t have such a full schedule,” Myers notes, adding another skillset his company brings to every job is attention to detail. “I’m a veteran, and [attention to detail] was big time in the military and goes into this. I don’t cut corners or give a subpar project. If I have to do the same job twice or if something’s not right, I’ll do it again or make it right.”
Myers says small general contractors often have less overhead, which can be an advantage. For example, firms with fewer employees don’t use as much material or require as many vehicles, keeping expenses lower. “I’m at a comfortable spot right now,” Myers says. “And it’s been my experience that any time I try to go up in volume or size, I’m forced back down because of the expensive overhead.”
No matter the market or industry, there are ways for small businesses to participate, and one is specialization. “We’re definitely in a niche spot,” Loken says, which means 360 General has fewer competitors for certain contracts. “We can focus our dollars and efforts into specializing, and ultimately that means simplifying,” he states. Specializing in a type of work while diversifying the contracts and clients can be a strong strategy. Loken notes that both Loken Construction and Loken Crane work most frequently as sub-contractors on larger projects, a benefit to the company and to its clients. “They can focus on the different components of the job and not have to focus on getting the structure up and enclosed,” Loken says.
Contractors can also edge out the competition through networking and developing personal connections with their clients. That’s what Matt Ketchum, managing member of Mat-Su Valley-based K&H Civil Constructors, believes. Ketchum and business partner Scott Hessinger helm K&H Civil Constructors, which provides construction services and runs an aggregate site.
He adds that a perk of working with any small business is that clients often have a direct line to the company’s managers and leaders.
At the peak of the season, K&H Civil Constructors employs up to thirty seasonal workers, but the rest of the year’s numbers are smaller and projects are less frequent. Still, Ketchum believes that keeping an open mind about projects contractors bid on—no matter their size—is a solid business practice. K&H Civil Constructors frequently works as a subcontractor, taking on portions of a larger project. Carefully analyzing the risk and scope of the work is an important part of the pre-bidding process, Ketchum says, particularly for small contractors.
“You can compete with them,” he says, “but you have to have knowledge and subcontractors that know how to manage work, that can give you a quote and help you be competitive.” Paying subcontractors on time, being reliable, and hiring qualified people are all key elements to success in the business, Ketchum says. His firm has done $500 projects and $1.6 million projects, but careful analysis, he notes, is required to make any project worthwhile.
K&H Civil Constructors
Also, Stevens believes that simply being newer benefits the company under certain circumstances. “A lot of time, companies look for new businesses to work with,” he says. That’s because new firms are motivated and other businesses believe they’ll work hard to build their reputation. “Sometimes clients will seek out new businesses for that reason.” Having a good website, a presence on social media, and a nicely designed logo are other areas in which a small contractor can set themselves up for success and convey a level of professionalism, no matter its age or size.
Ketchum believes that being open to Department of Transportation (DOT) work helps set K&H Civil Constructors apart. “We’ve got some competitors in Southcentral Alaska that won’t bid DOT work,” he says. “Our experience with all of the public agencies—municipal, boroughs, and state—is that most of the time there’s federal funds involved, so there’s a lot more ‘I’s to dot and ‘T’s to cross in that type of work. That doesn’t deter us,” says Ketchum, “but it definitely does some of our competitors.”
For Myers, learning how to set Blueprint North apart has been key to a well-diversified business. “What you try to do is gain a marketing advantage by finding where you excel and mining those avenues,” he says. “Once I find those pockets that I can go after—private people, or The Home Depot’s referral program, or dealing with the condo management firm—as long as I do good work for them, I don’t think that the big guys can cut into that. They don’t want the smaller markets like that.”
Stevens offers these words of wisdom specifically to other small contractors: “Take the lessons learned on each project and anticipate on future projects. You’ll be forced to grow.”